Yes. However, for some firewalls you may need to make a minor adjustment to avoid a rare situation where incoming calls can be blocked by your firewall. If unsure of how to make the recommended changes below, refer to the firewall help or contact your firewall provider for assistance.
Consistent NAT:
Firewalls that do no not use a Consistent NAT can block incoming calls. In this situation the firewall changes the address/port to which babyTEL needs to send the incoming call. If a call arrives at that moment, before babyTEL is notified of the new address/port, then that call will not reach your device. To avoid this, change your firewall setting to enable Consistent NAT.
SIP-aware firewalls:
SIP-aware firewalls can prevent calls from reaching your device. If this is the situation, disable the SIP awareness option on the firewall.
Strict firewalls:
In the case of very strict firewalls, such as the ones allowing traffic only on limited well-known IP ports, your incoming calls may be blocked. Add a rule to allow incoming UDP packets from nat.babytel.ca to be redirected to your device.
Does babyTEL recommend specific brands or types of hardware?
babyTEL does not make any specific recommendations. babyTEL hardware and services have been tested extensively on a variety of systems and have been found to work flawlessly with most brands and types available. Specifically, babyTEL's offerings are fully compatible with:
- Most routers on the market
- Macs and PCs
- Most touchtone telephone sets
Please note that at present babyTEL only provides a Windows version of the Softphone.
Should you have a problem after installing our hardware/software, please contact us for assistance.
If you need help with your VoIP selection or options please email us today !!
info@fortknoxis.com